Delivery Information

3.1 Delivery charges

Normal delivery charges are per delivery for any number of items.

  • Standard Delivery – £35.00 (3-6 working days)* lead times may vary during busier periods
  • South Scotland – £90.00 (up to 10 working days) 
  • Central Scotland – Please call us for a Quote (up to 10 working days)
  • Anglesey – £90.00 (up to 10 working days)
  • Devon, Cornwall, Wales – £90.00 (up to 10 working days)
  • Postcode area: LA, CA- £90.00 (up to 10 working days)
  • North Scotland/Highlands – Subject to confirmation before order is placed
  • Upstands – £25 (any number of Upstands)

 

3.2 Delivery times

Our general guidelines are that delivery will happen within 3-6 working days of placing your order but these lead times could vary if your order requires bespoke cutting service, oiling etc. Delivery lead times to Scotland, Anglesey, Devon, Cornwall, and Wales may take longer.

You will be notified by text and e-mail of your upcoming delivery date at least 24h in advance.

It is very important that we are able to get in touch with customers in order to confirm the delivery arrangements, therefore, providing your best contact number is essential.
Upon request, our drivers can give you a courtesy call on the day up to 1h prior to arrival.

 

3.3 Worktops deliveries

Are usually made by a 2 driver crew. Very occasionally a 2 driver-crew may not be available. In these instances, our customers will be informed of the delivery arrangements separately.

 

3.4 Where worktop deliveries are made by our 2 driver-crew or by one man only, the below terms apply

Due to insurance guidelines and health and safety regulations, all deliveries are made to the nearest ground floor access point. The customer agrees to ensure, that someone competent and able-bodied will be available to help with the unloading of the goods as these can be extremely heavy. It is the responsibility of the customer to ensure that the designated helper is fit / suitably strong to help with the delivery. The Company will accordingly not accept any liability for any injury arising from any delivery.
It is the Customer’s responsibility to ensure the unloading area and drop off point are suitable. The Company cannot be held liable for any injury to persons unloading the delivery no matter how caused.

Where possible the drivers will use appropriate lifting and carrying equipment to aid the delivery process.

Special requests may occasionally be accommodated, please contact us to request further information.

Where the Company informs the Customer that the worktops are particularly heavy and require multiple helpers, it is the Customer’s responsibility to provide the correct number of suitable helpers to help carry the worktop.

In order to provide good customer service, drivers are permitted to help carry worktops into a Customer’s house, but this is on the strict understanding that neither The Company nor the delivery driver has any liability whatsoever in attempting to help the Customer. This help is given at the discretion of the driver and forms no part of the contracted delivery service.

Transfer of liability for the worktop passes to the Customer once the worktop is safely out of the delivery vehicle. The Company will not accept any liability for damage to the worktop, the Customer’s property, or any personal injury to the Customer or any third party once removed from the vehicle.

As deliveries can be made by a large van, it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit or any other restrictions apply please inform us at the time of order.

 

3.5 Missed Deliveries

All deliveries require a signature from a responsible person who is 18 or over.

If a courier/driver arrives at your address and is unable to deliver on the arranged delivery date because you are not there or you do not have the help required to offload the stock, or delivery is not possible due to lack of access or offloading space or any other restrictions you will be liable for the re-delivery charge.

 

3.6 Reporting Damages

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately upon delivery in the presence of the delivery driver. Any missing or damaged items should be reported to us within 48 hours and the good should be signed for as “damaged” or “missing” on the delivery note. Goods refused on delivery that is found to be undamaged on return to us will incur a return charge. No claims for damage/discrepancies can be made by the Customer after installation, as installation of our materials constitutes acceptance of the product in its current state. Similarly, we will not accept any claims for damages/discrepancies once the Customer has performed any work on the worktops, including cutting, shaping, finishing or oiling.

Any work carried out on the worktops constitutes immediate acceptance of the worktops.

 

3.7 Delayed Deliveries

No liability can be accepted for costs or losses caused by delayed deliveries. Although we always aim to deliver the goods within the agreed time frame occasionally due to matters out of our control deliveries could take slightly longer than anticipated. In such circumstances, you will always be kept informed of the progress of your delivery and we guarantee that delivery will always happen within an acceptable time limit. However, we strongly advise all clients against booking tradesmen for installations or removing existing fixtures and fittings until goods have been received in a satisfactory condition. Our team is always available to answer any questions related to deliveries and update you on the status of your order.

 

3.8 After Delivery

Wood is a natural product that can be affected by heat and humidity. In order to avoid bowing or warping the worktops please read our Storage Guide below. We strongly advise you to read our 2 guides on our “Worktop Care and Maintenance” page where you will find further advice and some very useful tips on worktop aftercare.

IMPORTANT

Delivery: We do not deliver to Northern Ireland, The British Isles and Scottish Islands.

Please note – we cannot deliver to the upper floors unless this has been arranged and agreed upon in advance.

Collections are available daily for pre-paid orders. Visitors to our premises are welcome every Tue, Wed and Friday, strictly by appointment.

 

Storage:
We recommend that all worktops are oiled immediately upon receipt. Installation should be carried out as soon as possible after delivery. However, if storage is necessary the worktops must be laid flat and fully supported in their original packaging. Multiple items should be separated by battens or bearers to allow for air circulation. We strongly advise against prolonged storage as even if customers take precautions, it is not unlikely for wooden worktops to bow or warp.

Worktops must be stored indoors (not in garages or outbuildings), away from extreme heat (radiators etc) and far away from any recently plastered OR painted areas. Do not store worktops vertically or on edges.

Your worktops are dispatched in sound condition and appropriate packaging it is your responsibility to store and maintain worktops correctly.

If you have any queries regarding delivery please contact us at [email protected] before placing your order online.