Skip to main content Ltd Terms & Conditions

By accessing our website at and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us or order from us. Ltd is a company registered in England and Wales.

Company no: 06910121 Address: UNIT 4, The I.O. Centre, Arlington Business Park, Whittle Way, Stevenage, SG1 2BD
General email:
Telephone number: 01707 647 815

1. Introduction

1.1. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then-current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2. Terms of Sale and Pricing

2.1. The placing of an order expresses acceptance of our terms and conditions of business. These terms and conditions do not affect the customer’s statutory rights.

2.2. Full payment is required with the order.

2.3. All prices shown include Value Added Tax (VAT) at the statutory rate current at the date of invoice.

2.4. The company reserves the right to alter prices and/or specifications. The customer has the right to accept or decline any changes as indicated by this clause

2.5. We may refuse to accept an order:

(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.6. No property in or title to the goods shall pass from the company to the customer unless and until the customer has made full and complete payment to the company.

2.7. The company does not accept responsibility for damage to any equipment in which our products are used for purposes other than those for which it was designed.

2.8. The company reserves the right to cancel or refuse to fulfil an order should there be compelling circumstances.


3. Delivery

3.1. Delivery charges

Normal delivery charges are per delivery for any number of items.

Standard Delivery – £35.00 (3-6 working days)* lead times may vary during busier periods
South Scotland – £90.00 (up to 10 working days)
Central ScotlandPLEASE CALL US FOR A QUOTE (up to 10 working days)
Anglesey – £90.00 (up to 10 working days)
Devon, Cornwall, Wales – £90.00 (up to 10 working days)
Postcode area – LA, CA – £90.00 (up to 10 working days)
North Scotland/Highlands – Subject to confirmation before order is placed Upstands – £25 (any number of Upstands)

Important: We do not deliver to Northern Ireland, The British Isles and Scottish Islands.

Please note – we cannot deliver to the upper floors unless this has been arranged and agreed upon in advance.

Collections are available daily for pre-paid orders. Visitors to our premises are welcome every Tue, Wed and Friday, strictly by appointment.

3.2 Delivery Times

We will advise you at the time of order of approximate delivery lead times and stock availability. Our general guidelines are that delivery will happen within 3-6 working days of placing your order but these lead times could vary if your order requires bespoke cutting service, oiling etc. Delivery lead times to Scotland, Anglesey, TR and SA postcodes may take longer.

You will be notified by text and e-mail of your upcoming delivery date at least 24h in advance. It is very important that we are able to get in touch with customers in order to confirm the delivery arrangements, therefore, providing your best contact number is essential. Upon request, our drivers can give you a courtesy call on the day up to 1h prior to arrival.

3.3. Worktops deliveries are usually made by a 2 driver-crew (for updated delivery protocols, please read our Covid-19 Update at the bottom of this page)

3.4. Where worktop deliveries are made by one man only or by our 2 driver-crew the below terms apply.

Due to insurance guidelines and health and safety regulations, all deliveries are made to the nearest ground floor access point. The customer agrees to ensure that someone competent and able-bodied will be available to help with the unloading of the goods as these can be extremely heavy. It is the responsibility of the customer to ensure that the designated helper is fit / suitably strong to help with the delivery. The Company will accordingly not accept any liability for any injury arising from any delivery. It is the Customer’s responsibility to ensure the unloading area and drop off point are suitable. The Company cannot be held liable for any injury to persons unloading the delivery no matter how caused. Where possible the drivers will use appropriate lifting and carrying equipment to aid the delivery process. Special requests may occasionally be accommodated, please contact us to request further information.

Where the Company informs the Customer that the worktops are particularly heavy and require multiple helpers, it is the Customer’s responsibility to provide the correct number of suitable helpers to help carry the worktop.

In order to provide good customer service, drivers are permitted to help carry worktops into a Customer’s house, but this is on the strict understanding that neither The Company nor the delivery driver has any liability whatsoever in attempting to help the Customer. This help is given at the discretion of the driver and forms no part of the contracted delivery service.

Transfer of liability for the worktop passes to the Customer once the worktop is safely out of the delivery vehicle. The Company will not accept any liability for damage to the worktop, the Customer’s property, or any personal injury to the Customer or any third party once removed from the vehicle.

As deliveries can be made by a large van, it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit or any other restrictions apply please inform us at the time of order.

3.5. Missed deliveries

All deliveries require a signature from a responsible person who is 18 or over. If a courier/driver arrives at your address and is unable to deliver on the arranged delivery date because you are not there or you do not have the help required to offload the stock, or delivery is not possible due to lack of access or offloading space or any other restrictions you will be liable for the re-delivery charge.

3.6. Reporting Damages

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately upon delivery in the presence of the delivery driver. Any missing or damaged items should be reported to us within 48 hours and the good should be signed for as “damaged” or “missing” on the delivery note. Goods refused on delivery that is found to be undamaged on return to us will incur a return charge. No claims for damage/discrepancies can be made by the Customer after installation, as installation of our materials constitutes acceptance of the product in its current state. Similarly, we will not accept any claims for damages/discrepancies once the Customer has performed any work on the worktops, including cutting, shaping, finishing or oiling. Any work carried out on the worktops constitutes immediate acceptance of the worktops.

3.7. Delayed Deliveries

No liability can be accepted for costs or losses caused by delayed deliveries. Although we always aim to deliver the goods within the agreed time frame occasionally due to matters out of our control deliveries could take slightly longer than anticipated. In such circumstances, you will always be kept informed of the progress of your delivery and we guarantee that delivery will always happen within an acceptable time limit. However, we strongly advise all clients against booking tradesmen for installations or removing existing fixtures and fittings until goods have been received in a satisfactory condition.

3.8. After Delivery

Wood is a natural product that can be affected by heat and humidity. In order to avoid bowing or warping the worktops please read our Storage Guide below. We strongly advise you to read our 2 guides on our “Worktop Care and Maintenance” page where you will find further advice and some very useful tips on worktop aftercare.

Storage: We recommend that all worktops are oiled immediately upon receipt. Installation should be carried out as soon as possible after delivery. However, if storage is necessary the worktops must be laid flat and fully supported in their original packaging. Multiple items should be separated by battens or bearers to allow for air circulation. We strongly advise against prolonged storage as even if customers take precautions it is not unlikely for wooden worktops to bow or warp. Worktops must be stored indoors (not in garages or outbuildings), away from extreme heat (radiators etc) and far away from any recently plastered OR painted areas. Do not store worktops vertically or on edges. Your worktops are dispatched in sound condition and appropriate packaging it is your responsibility to store and maintain worktops correctly.


4. Returns

4.1. In accordance with the Consumer Contracts Regulations customers have 14 days from the day of delivery to return unused, undamaged and unoiled goods. The exception to this right of return is bespoke items. All goods that have been subject to any works by may not be returned, including bespoke factory orders (special sizes) and services detailed within our “Bespoke cutting service” page. Bespoke orders cannot be cancelled once work has commenced.

4.2. It is necessary to inform us in writing or by electronic mail within 14 days of receipt of the goods. We can then arrange a collection of the items.

4.3. The collection cost must be paid by the customer, except in instances where the goods supplied are faulty or have been supplied in error. Where applicable a restocking fee will be charged. The maximum restocking fee customers can be charged is 25% of the value of the items.

4.4. A collection charge will be confirmed when the collection is arranged.

4.5. Alternatively, the customer may arrange transportation. The customer must pay all costs involved in transporting the goods back to the warehouse from which they were dispatched. The goods must be insured whilst in transit for the full value.

4.6. If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes or plastic wrapping to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

4.7. Any refunds for returned items will be processed within 14 days from the date when the items are returned to our warehouse.


5. Cancellation Policy

(a) You can notify us by email to before we have dispatched the goods to you; or
(b) Where goods have already been dispatched to you, by returning the goods to us in accordance with clause 4.


6. Licence

6.1. You are permitted to print and download extracts from this Website for your own use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from the accompanying text; and
(c) any of our copyright and trademark notices and this permission notice appears in all copies.

6.2. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

6.3. Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

6.4. Any rights not expressly granted in these terms are reserved.


7. Service Access

7.1. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

7.2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


8. Visitor Material and Conduct

8.1. Other than personally identifiable information, which is covered under the Privacy Policy below, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

8.2. You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

8.3. You may not misuse the Website (including, without limitation, by hacking).

8.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.


9. Links to and from other websites

9.1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

9.2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any trademarks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

9.3. You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


10. Registration

10.1. To register with you must be over eighteen years of age.

10.2. Each registration is for a single user only. We do not advise you to share your user name and password with any other person or with multiple users on a network.

10.3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

10.4. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


11. Disclaimer

11.1. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

11.2. The material on this Website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


12. Liability

12.1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

12.2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

12.3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

12.4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


13. Governing Law and Jurisdiction

13.1. These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

13.2. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


14. Miscellaneous

14.1. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

14.2. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

14.3. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


Privacy Policy is committed to preserving the privacy of all visitors to our website at Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.


15. WorldPay

Currently, we can accept payments in the following currencies through the WorldPay Payment Gateway: £ GBP


1. Visitors to our Premises

  • Under the new government guidelines, we have put in place measures which ensure our customers and staff’s health and safety.
  • Visitors are still permitted to our premises – UNIT 4, The I.O. Centre, Arlington Business Park, Whittle Way, Stevenage, SG1 2BD.
  • All visits will have to be pre-arranged with a minimum of 24h notice and a slot booked. This is to reduce the likelihood of having visitors from more than one household being on the premises at the same time.
  • All collections of standard items will have to be paid for in advance and arranged with a minimum of 24h notice. Collections will also have to be booked for a specific date and time to avoid interaction with other customers and to limit the time spent on the premises.

2. Deliveries

  • Deliveries will continue as normal with an updated Covid protocol for our drivers.
  • Deliveries will be done by a 2 driver-crew in order to reduce interaction between staff and customers to a minimum.
  • All drivers will wear face masks and gloves during deliveries.
  • All drivers will be supplied with hand sanitisers.
  • With the customers’ permission drivers can deliver the goods to their premises. This will strictly be done to the nearest ground floor access point.
  • We ask all customers to make sure that they are prepared to accept their deliveries and that there is enough space for the goods to be safely dropped off.

Very occasionally a 2 driver-crew may not be available. In these instances, our customers will be informed of the delivery arrangements separately.

All customers will be contacted at least 24h in advance to be informed of their upcoming deliveries. We ask all customers to inform us of any potential problems or of any special requirements prior to the goods being dispatched.

Our staff and customers’ health is our priority – stay safe.

Wood Worktops Co.


We do not deliver to Northern Ireland, The British Isles and Scottish Islands.

Please note – we cannot deliver to the upper floors unless this has been arranged and agreed upon in advance.

Collections are available daily for pre-paid orders. Visitors to our premises are welcome every Tue, Wed and Friday, strictly by appointment.

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